Q: Are all of the items shown on your website in stock and available for immediate shipment?
We offer both in stock items available for immediate shipping, and upcoming products for pre-order, pre-order items will be ship when they become available, shipping information in the individual product descriptions and stock status is designated by the appropriate IN STOCK, PRE-ORDER, or OUT OF STOCK badges.
Q: Are all of the items listed for sale on your website brand new in the box?
Yes, all of the items listed for sale on our website are brand new in factory sealed packaging, unless otherwise noted in the product description.
Q: If I wish to purchase a Pre-Order item from you will it be charged when I checkout?
No, you will not be charged full amount at checkout for preorder item. For this reason we suggest that you place separate orders for In Stock and Pre-Order items.Also please don't place the different release day item together. We can't combine the different release day item for shipping.
Q: Does placing a Pre-order through your website guarantee that I will receive the item?
We do our very best to ensure that we only take orders for as many units as we are expecting to recieve from the supplier. However, if a supplier allocates us less units than what we requested then it may be necessary to cancel an order or order(s) for a particular item. This is very rare though, but if for any reason we need to cancel an order we will notify you by email as soon as possible.
Q: What payment methods do you accept?
We accept all major credit cards thru Paypal.
Q: How do we pay for an order?
We will process your order as soon as possible, and will send you Paypal invoice.
Q: What shipping options do you offer? Do you ship internationally and what is the cost to ship an item(s)?
Yes, we ship worldwide by Hong Kong Post Office, Shipping Option:
-Air Mail (Parcel Post or Register Mail, both with tracking)
Transit Time: 7-14 Business Days (Estimate)
-EMS Express (Available for most countries)
Transit Time: 3- 7 Business Days (Estimate)
You can choose which shipping option you would like at the checkout page.
INTERNATIONAL CUSTOMERS PLEASE NOTE:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
All shipping rates are calculated at checkout based upon the total weight of your order and the shipping method you select. You are able to view the shipping charges before you submit the order.
INTERNATIONAL CUSTOMERS PLEASE NOTE:
-Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Q: When will my order be shipped and how long does it take for me to receive the package?
All orders for in stock item will be shipped within 1-3 business days from when we receive cleared payment. Pre-Order items will ship once they are received into inventory and we receive cleared payment.
It normally takes about 2 weeks for package to arrive in most countries by air mail, and about 1 week by EMS express service, delay may occurred when shipping in peak/holiday season such as X’MAS, and custom inspection etc...
Q: Can I return an item for a refund?
Sorry, all sales are final, we DO NOT accept returns or exchanges.
Q: What if I receive a damaged or defective item?
If an item arrives to you damaged or defective please notify us with 48 hours of receipt and we will arrange to have the item exchanged or a refund issued (if a replacement unit is not available). Please keep the original shipping box as our carrier may need this as evidence for the insurance claim.
NOTE: We will not issue a replacement or refund if the item being returned to us shows any signs of wear, use, intentional damage, or modification.
Q: How do I check the status of my order?
You can access your order status by clicking “Account Info” Page.
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